In case of a problem

 

At CVO Lethas Brussels, we want every student to feel comfortable and be able to learn in the best possible way. Do you have a problem or a complaint? Follow these steps:

1. Talk first, the rest comes later

Do you have a question or comment about the course?
First, discuss it with your teacher. A good conversation often leads to a quick solution.

Do you have a comment about the infrastructure, organization, or other practical matters?
Our administrative staff will be happy to help you find a solution.

2. Contact the right department

Can’t find a solution together? Send an email with a short explanation of your issue:

• Complaint about the final evaluation? Contact the mediation service:
  • NT2, French, English, ICT: ombuds@cvolethas.be
    
  • TKO: ombuds.tko@cvolethas.be
    
    
• Comment or complaint about the school?
  
  • Send an email to: info@cvolethas.be.
    
    

3. How does the procedure work?

 

• For complaints about a final evaluation:

  • The mediation service will assess your situation and check whether the evaluation was conducted correctly and objectively, in accordance with the examination regulations.

  • You will receive a response within the agreed timeframe. Evaluation results are never changed.

  • If your complaint is justified, you will be entitled to a retake.

• For complaints about the school:

  • The management team will review your complaint and take further steps if necessary.